(0242) 709 883 | +263 787 828 513

Customer complaints

 

 

Complaints procedure

 

I am not happy with the service I received. What can I do?

Many problems are caused by misunderstandings, and can be resolved informally. Please contact our customer service manager or the customer service agent who advised you by calling (0242) 709 883, and he or she may be able to sort out the problem to your satisfaction.

How to make a complaint

In the event you are dissatisfied with the service you have received and you have not been able to reach a resolution via our customer service manager or support team, you can make a formal complaint by email to complaints@companyformations.co.zw. Please include a subject heading of ‘Customer Complaint’ and supply your full name.

What happens next?

We will acknowledge receipt of your complaint within 2 hours. An investigation will be carried out into the issues raised and a full response will normally be provided within one working day. Where the issue is particularly complex, it may take a little longer to respond fully. If this is likely, we will provide information on the action which we are taking and advise when you can expect a full response.

T: (263) (0242) 709 883
M: (263) 787 828 513

info@companyformations.co.zw

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Accreditation

"The Companies Registry does not do business with unlicensed or unregistered individuals, agents or consultants." Company Formations is a licensed company registration agent with the Deeds, Companies, & Intellectual Property (DCIP) which licenses company registration agents in Zimbabwe.

Company Formations is a member of ZACRA, the association of company registration agents in Zimbabwe with the purpose of encouraging high standards amongst agents and acting as an open forum for  professionals working in the industry.

ZACRA is a recognised association for company registration and ZACRA works closely with government departments such as the Companies Registry and Zimbabwe Revenue Authority (ZIMRA).

Our ZACRA membership is an endorsement of the quality of service we provide and gives our customers the confidence that they are dealing with an agent they can trust.

Company Formations 'CF' is a service by Numeri Incorporated (Private) Limited a registered entity in Zimbabwe at Hungwe House, 69 Jason Moyo Avenue, First Floor, North Wing, Harare, Zimbabwe. Numeri offers company registration in Zimbabwe and related corporate secretarial services.

Company Number : 15985/2019.

The Company Formations name and logo are registered trade marks.

Company Formations (Since 2015).

Copyright 2022 © Numeri Incorporated (Private) Limited.