Terms and Conditions 

The following list of legally enforceable agreements affect you (the registered customer or guest) and Numeri Incorporated (Private) Limited. Ensure that you understand all of these Terms and Conditions, as they impact your usage of this Website and any of the material contained within. These Terms and Conditions may also affect your usage and sharing of social media on our Website, and any of CompanyFormations.co.zw’s products, goods and services.

 1. Information

• CompanyFormations.co.zw is a website. It is run by Numeri Incorporated (Private) Limited, which is a registered company in Zimbabwe, company number 15985/2019. The registered office is located at Hungwe House, 69 Jason Moyo Avenue, 1st Floor, North Wing, Harare, Zimbabwe.

2. Definitions

a. ‘General Terms and Conditions’ refers to these exact Terms and Conditions.

b. ‘Consumer’ will be defined under section 2 of the Consumer Protection Act (Chapter 14:44).

c. ‘Specific Terms and Conditions’ refers to the Specific Terms and Conditions outlined below, which will refer to any products, goods or services purchased from the company through CompanyFormations.co.zw. The Specific Terms and Conditions override these General Terms and Conditions in any instance of conflict between the agreements.

d. The use of ‘we’, ‘us’, ‘our’ and ‘ourselves’ means Numeri Incorporated (Private) Limited.

e. In use of the term ‘web site’, ‘Website’ or ‘Site’, this refers to the website you were browsing when you clicked on a link to both these General and Specific Terms and Conditions, including all secondary pages.

3. Use of Website

a. When visiting www.companyformations.co.zw and any secondary web pages that are part of the website, you are in full agreement with these General Terms and Conditions, along with any explicit or supplementary terms and conditions that may be highlighted before you purchase any of our products, goods or services through this Website or any of our communication platforms linked to this website.

b. Everything within this site and any material presented on our various social media accounts is presented as information only. It does not involve any kind of professional, accounting or legal advice. Consequently, you should seek advice and guidance from a trained professional should you require it, prior to relying on material on the Website and/or before acquiring its available products, goods or services.

c. In using this Website, you are consenting to the information that you post being accessed by the public and online communities, such as comments on our Website and social media pages. Numeri Incorporated (Private) Limited will not be held liable and has no power over how this material is obtained or viewed by any third party.

4. Hyper links to third-party services and websites

a. When using our site you may come across links, banners or buttons within the content that forward you to other websites and information from third-party companies or organisations. We do not associate with the operators or authorise them, and you are not obliged to use or purchase any products or services from these third parties. These links are merely provided for your knowledge and convenience.

b. We are not accountable for and are unable to regulate Linked Websites and their content. This includes any link within a Linked Website, or any alterations or updates on a Linked Website. The privacy of your personal data on any Linked Website is therefore not our liability and we will not be held liable for any exposure or usage of such data. We also do not accept accountability for webcasting or any kind of communication derived from a Linked Website.

c. Our Terms and Conditions do not protect you from your personal use of Linked Websites. You are responsible for your own safety online and this includes your use of third-party Linked Websites. Ensure that you read all Terms and Conditions, as well as the privacy policies of any third-party sites.

d. Some specific services accessible through CompanyFormations.co.zw are distributed by third-party sites, and therefore you are consenting to the sharing and usage of your data to these third parties when you purchase or use a product or service that comes from this website name. Such data may be distributed to a third party where we have a professional obligation to send information on the product, service or utility for the site’s visitors and consumers, if it is asked for.

5. Modifications and renewal to the website

a. These General Terms and Conditions and the Specific Terms and Conditions are subject to change at any point, as is your usage of the web site and any acquisitions of products or services that you make. Each time you access the web site or purchase any products or services, it is your own obligation to track any alterations to the General Terms and Conditions or Specific Terms and Conditions, where applicable.

b. It is our intention to modernise and make essential changes to our web site on a regular basis to improve our products and services. Conversely, in doing so we cannot confirm that the material provided will be fully correct, comprehensive and up-to-date at all times. Material may be renewed as and when it is needed, at any point. We do not give any declarations, guarantees or actions of any kind on any of the web site’s features or contents, including, without restriction, the standard, correctness, comprehensiveness and trustworthiness of the data.

c. We endeavour to keep the web site live and accessible to you. However, with its ongoing renewals, modifications and developments, we have the right to alter or remove the web site and any of its features, products, services or prices, either provisionally or on a permanent basis without warning. In acceptance of these Terms and Conditions, you are confirming that we will not be held responsible for any potential modifications or deletions that may occur.

6. Elimination of legal responsibility to you from using this Website

a. This web site is delivered on the foundations of ‘AS IS’ and ‘AS AVAILABLE’ terms without the requirement of a declaration or authorisation, and without any guarantee – whether communicated or inferred – comprising, but not restricted to, non-infringement, the inferred guarantees of acceptable standards, suitability for a specific cause, agreement, security and correctness.

b. The accountability to you that may occur from your usage of the web site is recognised to the maximum extent permitted by law. This includes liability that occurs through breaking of any due obligations, negligence or other.

c. We do not provide a guarantee to the way that the web site functions; interruptions may well occur and online faults may not necessarily be corrected. There is also no guarantee that the web site and its server will be immune to viruses or anything else technologically damaging.

d. Any material from other websites that is linked to or from this site is not our responsibility, and we are not accountable for, nor do we support, these sites; they are only provided as a means of information.

e. No aspect of these General Terms and Conditions shall be interpreted in order to eliminate or prevent the accountability of ourselves for death or personal injury as a consequence of our neglect or that of its employees or representatives. For the prevention of uncertainty, this section shall also apply to the Specific Terms and Conditions as follows.

7. Intellectual Property – Trade Marks and Copyright

a. Every feature on this web site is the Intellectual Property (IP) of Numeri Incorporated (Private) Limited (unless supplied by a third party). These features include the Website’s copy, pictures, data, designs, models and any other material.

b. Numeri Incorporated (Private) Limited own all rights to this web site, whether intellectual or other, and this remains the case without any rights being transferred to the site’s user, visitor or consumer. If required for your own personal usage, you have the permission to read, duplicate or print certain parts of this Website, but you must call or email our company if you want to use the Website’s IP for any other reason.

c. The Site may feature content that is not the property of Numeri Inc.. This content might include templates, copy, visuals, source code and software, and are all copyrighted by the individuals who own such materials.

d. Any other form of IP also belongs to its individual owners, including listed or unlisted trademarks, logos, and registered corporation names.

e. It is prohibited to sell or resell any existing items from the Website. There is an exemption for items within this agreement where the product or service acquired by you has specific and explicit authorisation to be sold or resold, or if it is a required feature of the product or service in question.

8. Force majeure

a. In incidents or situations beyond our reasonable control, we will not be held accountable if these situations cause interruption or prevent the supply of our goods or services, or any of our other duties. Situations outside of our reasonable control may include, but are not restricted to: acts of God; accidents; strikes; acts of terrorism; fire; lock outs; war; or breakdown of any communications, transmissions or software. If a Force Majeure incident takes place, we are authorised to delay our obligations, if owed, to a reasonable extent.

b. If a Force Majeure incident takes place in conjunction with these terms, we will inform you as soon as possible. Either party has the right to revoke this contract once the Force Majeure incident has lasted for over 14 days. For any services, goods or products paid for beforehand that are yet to be delivered, you will be granted a full reimbursement from the revocation date.

9. Registering your account with us

a. Creating and registering an account with CompanyFormations.co.zw enables you to have increased admission rights and more opportunity to acquire our goods and services. Once you have registered your account, it is your obligation to ensure and sustain the privacy and security of your account and the actions within. You should never reveal personal account information to another person. In registering for an account with us, you are agreeing to inform Company Formations straight away of any security issues.

b. Company Formations will not be held accountable for damages or any losses caused by any misuse or illegal access to your account by another. In agreement of these terms, you will reimburse us for any damages that may occur as a result.

10. Your privacy data and protection

a. Your privacy is important to us. We respect all aspects of your personal data and make great efforts to ensure your privacy is protected at all times, and we will not sell or reveal your personal information to any third party without your permission.

b. Whenever you see fit, you have the option to change or update your personal data that is registered on our website.

c. For the purposes of appropriate data protection regulations, Company Formations will process any personal information you have provided to us in accord with our Privacy Policy which is available on our website or on request from Company Formations. If you have any questions about the way your personal information will be managed by Company Formations or your rights in relation to such information processing, please contact us.

d. If you have provided us with personal information which relates to a third party, you agree to the following; (1) you have in place all the required permissions and notices to allow the lawful transfer of the personal information to us and (2) you have brought to the attention of any such third party the Privacy Policy available on our website or otherwise provided a copy of it to the third party. You agree to provide us with indemnity to any and all legal responsibility, penalties, fines, awards or costs stemming from your non-compliance with these rules.

e. For more information on how we protect your confidentiality and store your personal data, read our comprehensive Privacy Policy.

11.Terminating the use of the website

a. Company Formations has the right to rescind or discontinue your right to access or utilise the web site at any point, and we do not need to give warning or provide a reason in such circumstances.

12.Waiver

a. No waiver that we make, however implicit or explicit, in implementing any of our rights will give bias to our right to implement these rights at a later date.

13. Miscellaneous

a.  Any clause of these General Terms and Conditions that is deemed illegal, invalid or unable to be enforced will be removed from the terms, without affecting the cogency and enforceability of the outstanding clauses.

b. With regards to the procurement of specific products or services through the Site, any potential disagreement between these General Terms and Conditions and the Specific Terms and Conditions will go in favour of the latter.

c. These General Terms and Conditions only apply to those individuals who are directly involved in these clauses, and no rights stated in the Contracts (Rights of Third Parties) Act 1999 are given to those who are not directly involved to enforce any clause of the contract.

d. Patrons reserve the right to withdraw from an agreement for the supply of any of our goods or services, providing you do so within 14 calendar days from the contract’s start date. You must request for any terminations of agreements in writing, and the right to terminate will not be provided if we have previously begun to fulfil our side of the agreement before you make your request, or in the case of a company registration order, we have submitted your proposed company names (name search) to the Companies Registry for consideration.

13. Notices

a. This is applicable to both the General Terms and Conditions and the Specific Terms and Conditions when delivering the service of notices, whether explicitly or implicitly.

b. All notices that need to be delivered, whether as part of our contract or in relation to matters within, will be written in English unless otherwise stated.

c. Notices will be sent to the standard business address of the relevant party and sent in one of these ways:

• Delivered individually
• Posted first class using a prepaid system (Zimbabwean addresses only)
• Posted via prepaid airmail or air carrier, if from or to locations outside of Zimbabwe
• Sent using a fax machine
• Sent via email

d. On receipt of each, the notice is given.

14. Governing law and jurisdiction

a. Your access and use of the Site, along with any acquiring of products or services, are overseen in agreement with the acts of Zimbabwe.

b. Courts of Zimbabwe will have absolute authority over all disagreements or dissimilarities that may occur in connection with or directly due to your use of CompanyFormations.co.zw or the acquisition of any of its products or services.

Specific Terms And Conditions CompanyFormations.co.zw

The following Specific Terms and Conditions apply to all trading that occurs through the Company Formations Website – https://www.companyformations.co.zw – and all secondary pages. Each of these clauses must be carefully reviewed and acknowledged in accordance with the above General Terms and Conditions which relate to any contract between us and your general use of the web site.

1. Definitions

a. Numeri Incorporated (Private) Limited may be referred to as ‘CF’, ‘Company Formations’, ‘companyformations.co.zw’, ‘we’, ‘us’, ‘our’ or ‘ourselves’. It is the registered company in Zimbabwe under number 15985/2019. Our listed office is situated at Hungwe House, 69 Jason Moyo Avenue, First Floor, North Wing, Harare, Zimbabwe.

2. Company Formations company registration services

2.1 Limited Liability

a. When you acquire a company registration from CompanyFormations.co.zw, you give permission for us to register with the Companies Registry, as an accredited individual for and in support of the company, the legal practises necessary to enforce the company registration service you are complying with in this contract. We require evidence of your personal identification in order to proceed with your application for a company registration, and the service will only continue once this has been received.

2.2 Special Limitation of Liability

a. We will not be held accountable or liable for any mistakes or oversights of any form, which may become apparent in the information submitted when using our company registration service. Nor we will be held responsible for any company registration application which is consequently turned down by the Companies Registry.

b. Reimbursements are not granted for acquired products or services from Company Formations if your company registration application is turned down by  the Companies Registry.

c. Company Formations will not be held liable in the event that your company is taken off the Register for instances that go beyond our power. We also do not accept liability if we decide to dismiss any services within this agreement due to your company’s failure to meet the legal requests.

d. Selecting a company name, original and legalised is your concern and not that of Company Formations. We will not be held liable for any potential issues that may occur with your selection of company name.

2.3 Requirements for the use of our incorporation services

a. In Zimbabwe, you must be aged 16 or over in order to legally register a company. All directors, company secretaries and members within a company must be aged 16 or over. Those who are under the age of 16 are restricted to shareholding in private companies limited by shares.

b. Persons who are bankrupt or in the process of bankruptcy are forbidden from registering a limited Zimbabwean company, nor are they permitted to be employed as a director or company secretary. Undischarged bankrupts are limited to holding shares in private companies limited by shares.

c. Those who are presently named on the Disqualified Directors Register are not authorised to register a limited company or limited liability partnership. Unless the appropriate Court grants it, disqualified directors with remaining time on their ban are not authorised to act as a company director, company secretary or LLP member. Again, these disqualified directors are only permitted to hold shares in private companies limited by shares.

d. Company Formations holds no responsibility or liability for any issues that occur when employed individuals fail to meet what is legally necessary in company formation, nor will we be held responsible for any denial of assimilation. Ensuring the approval of all named individuals on the company formation application is solely your responsibility.

2.4 Purchasing our products and services

a. There will be many different options to choose from when you are taken through the ordering process, and it is your duty to comprehend these options fully before you make your purchases. Enquiries regarding your personal order, or further information about any of our products and services should be queried before you confirm your order. Please contact us during our Zimbabwean business hours to do so. We aim to deal with all enquiries as soon as possible, yet this cannot always be the case. To ensure you are satisfied with your order and that your queries are answered, it is your obligation to acquire more information from our team before you confirm the order.

b. In meeting these Terms and Conditions and subject to our agreement, any order that you make using this Site is understood as being your request to purchase the products or services that we offer. There may be instances where we do not accept an order and do not provide a reason.

c. It is your responsibility to ensure that all the information and directions you provide us with are accurate and complete. Our services are only provided on this premise, and that you have given us the authority to legally perform such directions. We accept no liability for the refusal of services due to erroneous and unfinished documents

d. Any of your documents that contain mistakes or inadvertences are your responsibility and we are not liable for any incorrect or inaccurate documents that are uploaded (or not) to this Site, and consequently turned down by the Companies  Registry.

e. Any orders which are placed for the Pre-Submission Review are your concern, and you need to confirm that your documents are accurate, complete and compliant before you submit them.

f. In acceptance of these Terms and Conditions, you are giving us the permission to register with the Companies Registry as an official individual for, and in support of the company, the necessary legal procedures that apply the services you are complying with under this contract for the full duration of the contract. In the instance that these services are void, dismissed, or expired due to failure of payment, you give us permission to register the necessary legal documents to cancel these services.

g. We reserve the right to register the following legal documents: AD01, AD02, AP01, AP02, AP03, AP04, CH01, CH02, SH01, TM01 and TM02. Please note that this list is not exhaustive.

h. We are regulated by the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (“MLR 2017”) and by accepting these Terms and Conditions you are granting us authority to carry out a digital ID verification check by CreditSafe or similar organisation for the purposes of checking your identity and address. This online check may be recorded on your credit record, and a record of the search will be retained.

i. Should we not be able to successfully verify your identity and address using our digital ID verification process, we will require you to provide proof of your identity and address in the form of certified copies of the original documents to satisfy our Anti-Money Laundering procedures. Failure to comply with any request for such documents may result in the cancellation of services. For further information please read our ID Requirements.

j. As a Company Service Provider we have a responsibility to carry out due diligence checks from time to time on our customers (companies, officers and shareholders) to which we provide ongoing services. Should any of our checks result in the discovery of illegal or unethical activities, we reserve the right to terminate services without notice and without refund.

k. We also have an obligation to meet the requirements of ‘Know Your Customer’ (KYC) and you will be asked to complete a short questionnaire on the business activity or activities of your company and the reason for your business relationship with Company Formations.

2.5 Company formation process

a. Company Formations is an expert company registration service. Therefore, when you record your company via Company Formations, you are automatically granting us permission to file your information with the Companies Registry (Zimbabwe’s Registrar of Companies) on your behalf.

b. Once you are compliant with the various regulations required for company registration, the registration will be completed by the Companies Registry between the hours of 9am and 5pm Monday to Friday, and should normally take seven to nine working days. Please note that sometimes this will take more days and, as this is dependent on the project load of the Companies Registry, the length of time it takes to complete company formation is not under our control and will vary.

c. There is no certainty that applications for company registration will be accepted on the same business day of your request. To ensure that your application does get accepted on the same day, it is suggested that you purchase the Guaranteed Same-Day Service. This can be purchased as an extra service Monday to Friday, and this request must be made before 12am.

d. If you omit information, provide incorrect information, or further information is required from you to enable us to submit your company application to the Companies Registry, we will make multiple attempts to contact you to get the information we require. In the event we do not receive the information we require to enable us to submit your company application to the Companies Registry within 7 calendar days, we reserve the right to remove your company application information from our system after 7 calendar days have passed.

3. What you will obtain upon company formation

3.1 Company registration service

a. The Companies Registry will send a confirmation once your company has been successfully incorporated. On immediate receipt of this, your new company will be open for business.

b. The Certificate of Incorporation, as well as any other formal certification and facilities that you have acquired from Company Formations, will be sent to you.

3.2 Optional secretarial services and products

Company Formations provides you with the choice to purchase further goods and services, along with what is outlined above. These added extras vary and will depend on the type of incorporation package you order. The following list of products and services summarises some of the options:

• Name search
• Trade name registration
• Replacement of company documents
• File search and statutory report
• Director appointment and resignation
• Transfer of shares
• Company name change
• Annual returns preparation and filing
• Amendment of memorandum and articles of association
• company deregistration
• company conversions
• Share capital variation
• Declaration of beneficial ownership
• File search and statutory report service
• Tax registration service
• Registered office service
• Service Address
• VAT and PAYE Registration
• Business Address with Mail Forwarding
• Apostilled document service
• Full company secretary service

Additional purchases, such as the list above, can be made before or after the incorporation process of your company.

For Annual Returns Services, our company will send the customer an email requesting information regarding the company details, to allow us to file the confirmation statement. Where the customer does not provide the information requested, an annual return will not be filed. Our company is not responsible for an annual return not being filed for this reason.

Refund and Cancellation

General Terms & Conditions

8. Force Majeure

b. If a Force Majeure incident takes place in conjunction with these terms, we will inform you as soon as possible. Either party has the right to revoke this contract once the Force Majeure incident has lasted for over 14 days. For any services, goods or products paid for beforehand that are yet to be delivered, you will be granted a full reimbursement from the revocation date.

13. Miscellaneous

Patrons reserve the right to withdraw from an agreement for the supply of any of our goods or services, providing you do so within 14 calendar days from the contract’s start date. You must request for any terminations of agreements in writing, and the right to terminate will not be provided if we have previously begun to fulfil our side of the agreement before you make your request, or in the case of a company registration order, we have submitted the company application to Companies Registry.

Specific Terms & Conditions

2.2 Special limitation of liability

b. Reimbursements are not granted for acquired products or services from Company Formations if your company registration application is turned down by Companies Registry.

c. Company Formations will not be held liable in the event that your company is taken off the Register for instances that go beyond our power. We also do not accept liability if we decide to dismiss any services within this agreement due to your company’s failure to meet the legal requests

5. Conditions of our company address services

a. Any Registered Office or Service Address that you acquire from Company Formations whereby you have not registered for an account needs to be updated through Companies Registry. It is your responsibility to update any of your address information with Companies Registry so that it goes on public record.

7. Price of goods and services

a. On our Website, all prices of products and services are listed beneath the respective item that you choose. Each listed price includes VAT at the principal rate on the purchase date, unless specified.

8. Continuous payment authority

a. In accordance of these Terms and Conditions, you agree to continued payment authorisation on the card that was previously registered to purchase the initial services (or other, if applicable).

14.1 Company registration orders

a. You will be reimbursed if you change your mind about your purchase; however, refunds will only be given to customers who request a refund in writing, before the company application has been submitted to Companies Registry, provided the request is received within 14 days of the date of purchase.

b. As soon as your company application has been sent to Companies Registry, we cannot grant you with a refund for the company registration package or any of its aspects. This no refund rule also applies in the event that your application is turned down.

14.2 Address service orders

a. The following policies outline what happens when you change your mind after purchasing one (or morcompany address service, whether it be a Registered Office, Service Address, or Business Address/Mail Forwarding Service:

i. If your order has not already been processed and your address service(s) set up, you will be entitled to a refund of the full payment amount, as long as the notice to cancel is provided within 14 calendar days of the date of purchase. A refund will not be provided for cancellation requests made over 14 calendar days from the purchase date.

ii. If your order has already been processed and your address service(s) set up, you will be entitled to a refund of the payment amount, minus a US$15.00 + VAT administration charge per address service, as long as the notice of cancellation is provided within 14 calendar days from the date of purchase. A refund will not be provided for cancellation requests made over 14 calendar days from the purchase date. The administration charge covers the cost of setting the service up, the cost of processing the order, and any other associated costs.

iii. The customer or ourselves has the right to terminate an address service by providing, in writing, a full calendar months’ notice.

iv. Where a refund request is made for an address service within 14 calendar days of the date of purchase, but your company is still using our address on Companies Registry for more than 14 calendar days after the date of purchase, the address service will be judged to have been used, and you will not be eligible for a refund.

6. Full Company Secretary Service

The services provided annually shall consist of the following:

i. Appointment of Numeri Secretarial Services (Private) Limited (12298613) as secretary of your company.

ii. Maintenance of your company’s statutory registers (Register of Members, Register of Directors, Register of Directors Usual Residential Address, Register of Secretaries, Register of People with Significant Control, and Register of Charges).

iii. Completion of the company secretarial documentation and Companies Registry filings for up to three transactions per calendar year. The transactions this includes are:

• Change of Company address
• Change of Company Name
• Director Appointment or Resignation
• Secretary Appointment or Resignation
• Transfer of Shares (1 – 2 Shareholders)

8. Value of goods and services

a. On our Website, all prices of products and services are listed beneath the respective item that you choose.

b. Your shopping cart will show the total purchase price including (where applicable).

c. Company Formations has the right to change or modify prices displayed on the Site, of any products and services without warning or reason. We endeavour to display accurate prices at all times, but where significant faults are made, the operation will be cancelled and you will be provided with a full reimbursement.

d. Company Formations reserves the right to change, update or remove products and services displayed on the Site, without warning or reason.

e. We will not be held responsible to individuals due to the removal or alteration any products that we offer, or for refusing or failing to process an order.

14. Refund policy

14.1 Company registration orders

a. You will be reimbursed if you change your mind about your purchase; however, refunds will only be given to customers who request a refund in writing, before your proposed company name(s) (name search) has been submitted to the Companies Registry, provided the request is received within 14 days of the date of purchase.

b. As soon as your proposed company name(s) (name search) has been sent to the Companies Registry, we cannot grant you with a refund for the company registration package or any of its aspects. This no refund rule also applies in the event that your application is turned down.

14.2 Address service orders

a. The following policies outline what happens when you change your mind after purchasing one (or more company address service), whether it be a Physical Address Service, Postal Address Service, or Business Address/Mail Forwarding Service:

i. If your order has not already been processed and your address service(s) set up, you will be entitled to a refund of the full payment amount, as long as the notice to cancel is provided within 14 calendar days of the date of purchase. A refund will not be provided for cancellation requests made over 14 calendar days from the purchase date.

ii. If your order has already been processed and your address service(s) set up, you will be entitled to a refund of the payment amount, minus a US$15.00 administration charge per address service, as long as the notice of cancellation is provided within 14 calendar days from the date of purchase. A refund will not be provided for cancellation requests made over 14 calendar days from the purchase date. The administration charge covers the cost of setting the service up, the cost of processing the order, and any other associated costs.

iii. The customer or ourselves has the right to terminate an address service by providing, in writing, a full calendar months’ notice.

iv. Where a refund request is made for an address service within 14 calendar days of the date of purchase, but your company is still using our address on the Companies Registry for more than 14 calendar days after the date of purchase, the address service will be judged to have been used, and you will not be eligible for a refund.

14.3 Other secretarial services and products

a. If you change your mind about acquiring a supplementary product or service, you will be granted a complete reimbursement, so long as we have not processed the order and that the cancellation notice is given within 14 calendar days from the purchase date. No reimbursement will be provided if the notice exceeds this period, or if we have already started working on the order.

b. No refund will be provided if we require cancelling an additional product or service due to a failure to supply proof of ID and proof of address as required by our terms and conditions.